This month, a critical card inside the PBX voicemail system died and had to be replaced. We rebooted the system and the PBX backup recovered correctly from disk. However, the Meridian Voicemail backup did not recover because it's data cartridge tape snapped during recovery. As a result, we had to replace the failed card and rebuild the voicemail system from written documentation. Users on campus needed to reset their passwords and re-record their greetings. The technology team helped users through the process by providing instructions in may different formats. These included sending an email, posting directions on the technology training website, providing a printable quick reference guide, and responding to ticket support requests.
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