Fire Alarm Panels

Around campus, fire alarm panels have the ability to dial out in case of emergency and the Technology Office works with the Business Office to ensure these are working at all times.  Each alarm has two phone lines to create a redundancy and increase reliability. Recently, one of the panels was displaying a generic telephone error and the Business Office alerted the Technology Office to the error.  To troubleshoot, a number of sequential steps must be taken including testing for dial tone from the PBX ports in the basement of Clinton, to the terminals in Freeman Hall, and finally from the terminals to the fire panel.  If those tests are successful and we ensure the panel has dial tone, then it's on to an outside vendor to troubleshoot other possible causes.